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- The initial setup
fee and first month's service fee are required as
prepayment for all new Virtual Server orders from
new customers. The setup fee is non-refundable. The exception is if the setup fee has been waived under a promotion.
 Payment
for services can be made with an American Express,
MasterCard, Discover, or Visa credit card. We also
accept International Money Orders, Money Orders,
and business or personal checks sent directly to
our corporate headquarters. In addition, you may
pay with your PayPal
Account by sending payment to mybilling /@/ vpshosting.net (please remove the spaces and forward slashes from the previous e-mail address)
as the recipient of the PayPal Payment. PayPal Payments
received will incur a 3% surcharge of the amount
of the transaction received.
- VPS Hosting
216 Lemmon Drive, Suite 248
Reno, NV 89506
USA
- All
payments should be posted in United States dollars.
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All
new customers are required to submit a signed copy
of the applicable Server and Domain Registration
Agreements. - These agreements may be found on this page
If paying for services with a credit card, a signed
copy of the Billing
Authorization Agreement is also required.
Requests for new Virtual Servers from new customers
can be configured within one (1) business day pending
receipt of these signed contracts and prepayment.
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If
the customer orders a Server after the first day
of the month we will prorate the first month's service
fee. Only the first month's service fees are prorated.
All monthly services fees thereafter are billed
for the entire month and are not prorated upon cancellation.
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Once
an order has been processed, the Server configuration
information and first invoice will be sent to the
customer directly via e-mail.
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All
accounts are billed according to the calendar month
and are on a billing cycle from the 26th of one
month to the 25th of the next month. Terms are set
at Net 1, or net amount due within 30 days of billing if a pre-billing condition has been arranged.
If the customer is paying with a credit card, the
credit card will be charged on or around the 26th
of the month. For those credit cards that are not
cleared on the 26th, a second billing attempt will
take place on or around the 27th, then 28th. Accounts not paid by the 28th are subject to immediate de-activation. If the customer
is paying with other methods (money order, check,
etc), payment should be received at our corporate
headquarters by the due date on the invoice.
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Reconciliation
will still be allowed for up to 60 days after the
original date of the invoice in question. In other
words, you do not forfeit the right to question
an invoice once it has been paid. If payment is
received on time, and afterwards (within the 60
day time frame) you discover an error on the part
of VPS Hosting and notify us of this error,
it can then be corrected. Please remember that if
you are responsible for the error (i.e. typo in
domain name), you must contact our service department
immediately (within 2 days of the error) to receive
a credit for the error.
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Balances
not paid by the 26th of the current month will be
considered past due. Accounts that are past due
may be disabled at our discretion. Each time
an account is disabled by a member of our Customer
Service Staff, a $25.00 re-enablement fee will be
applied to that account when it is reactivated.
Delinquent accounts may be forwarded to an outside
collections agency at any time. If your account
is forwarded to an outside collections agency for
further pursuit of an outstanding balance, you may
be assessed a 40% Collection agency fee. A Late
Payment fee of $30.00 will be assessed on all accounts
past due plus applicable maximum legal interests compounded monthly.
Any
questions relating to billing or past due issues
may be directed to our Customer
Service Staff.
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Requests
for modifications to an account, or anything that
requires a charge or invoice, must be made either
via the Online Interface or requested via e-mail
sent to our Customer Service Staff. Examples of
such request include, but are not limited to: adding
additional MB of space to a Virtual Server, adding
additional domain names to an existing Virtual Server,
or requests for termination or disablement of a
Server account.
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All
clients are responsible for backing up their own
files separately. We provide three levels of backup,
the first two on disk, and the third on tape. Should
the customer need to Restore
Files from Backup found on the primary and
secondary backups, there will be no charge. For
each file retrieval from the tertiary backup, or
the tape backup, there is a charge of $100.00.
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A
$30.00 service fee will be charged for all invalid
credit card information and/or returned checks. This is an accounting processing fee.
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A
$30.00 Service fee will be charged for all Credit
Cards Disputed whereby the dispute was not a result
of our error, or was our error but we were not contacted
to correct the billing error. This is an accounting processing fee.
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A
40% Collection agency fee will be added to all account
balances that remain unpaid are are submitted to
a third party collection agency for collection actions.
Once an account is submitted to a collection agency
you will be responsible for dealing directly with
that collection agency directly
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